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Terms & Conditions You Actually Want to Read

We keep our terms straightforward so you know exactly what you're agreeing to when you open an account, deposit with Touch 'n Go or GrabPay, and start playing…

Account RulesPayment TermsWithdrawal RightsDispute ResolutionPrivacy Commitment
fcb888 Terms & Conditions You Actually Want to Read
POLICY CONTACT

Reach Us About Terms, Accounts or Disputes

If you have a question about these terms, need clarification on a policy, or want to dispute a decision, our support team is the first point…

Live Chat Open the chat widget in your account dashboard and you'll reach a support agent…
Email Support Send detailed questions or attach documents to our support inbox and we'll reply within…
Help Center Browse articles that explain account rules, payment terms, withdrawal steps, and dispute processes before…
DATA & SECURITY

How We Handle Your Information and Keep Accounts Safe

We collect your name, contact details, payment information, and bet history to operate your account, process withdrawals, and meet our legal obligations.

Data Collection

We gather your registration details, payment records, and activity logs to verify your identity, detect fraud, and process deposits and…

Cookie Use

Essential cookies keep your session active and secure your login; analytics cookies help us see which pages take too long…

Account Security

Choose a unique password and enable two-factor authentication in your account settings to protect your balance and personal information.

Data Retention

We keep your transaction history and account records for seven years after you close your account to meet legal requirements…

Access Requests

Email support to request a copy of the personal data we hold about you, ask us to correct an error…

Change Notifications

When we update these terms or our privacy practices we'll post a notice in your account dashboard and send an…

What Players Ask About Our Terms

We review each case individually and look at your account history and intent before making a decision. Minor first-time mistakes usually get a warning and a chance to correct the issue, while repeated violations or clear fraud attempts result in account suspension or closure with forfeited balances.

No, our terms allow one account per person to prevent bonus abuse and keep the platform fair for everyone. If we detect multiple accounts linked to the same identity or payment method we'll close the duplicates and may forfeit balances in those accounts.

Email support with your account closure request and we'll process it within three business days after confirming your identity. Withdraw your balance first because once we close the account you can't access those funds, and we'll retain your data for seven years as required by law.

We typically ask for a government-issued ID that shows your name and date of birth, plus a recent utility bill or bank statement that confirms your address. Upload clear photos through your account dashboard and we'll review them within 24 hours on business days.

Yes, contact support within 48 hours of the disputed round with your bet ID and a description of what you believe went wrong. We'll pull the server logs and video recordings where available, review the outcome against the game rules, and reply with our findings within five business days.

Access depends on local law and fcb888 is available only where local law permits. We tailor payment options and support hours to Malaysia, and some features may not work if you access the platform from another jurisdiction without notifying us first.

We review our terms every six months and update them when regulations change or we add new features. You'll see a dashboard notice and receive an email whenever we make changes, and major updates take effect 14 days after notification so you have time to review and decide whether to continue using fcb888.